Quick Actions

Jump straight to the official pages you’ll need:

Step‑by‑Step: Reactivate Your Original Account

1. Try signing in with your old credentials. If the account is Closed or Inactive, Upwork typically emails a reactivation link.
2. No access to the old email? Open a support ticket and explain the situation. Be ready to verify your identity.
3. Created a new account already? Tell Support you want to restore the old one and you consent to closing the new account if required.
4. Include helpful details in your ticket: old email/username, approximate last login, past contracts, and any other identifying info.

Important Policy Notes

Permanent suspensions: If your old account was permanently suspended for Terms of Service violations, reactivation may not be possible.

Do I Need Upwork Pro to Contact Support?

No. There’s no requirement to subscribe to Pro (or any paid plan) to contact Support or request account reactivation. The recovery process is available via the Help Center and standard support channels.

Support Ticket Template (Copy & Paste)

Use or adapt this when submitting your request:

Hello Upwork Support,

I need to restore access to my original account. I previously created a new account, but I understand Upwork requires one account per person. I consent to reactivating my original account and closing the new one if needed.

Original account details:
• Name (as on account):
• Old email/username:
• Approximate last login date:
• Any past contract or client references:

I no longer have access to the old email (if applicable). I'm happy to provide any verification needed.

Thank you!

FAQ